This Privacy Policy outlines how bizmovehub collects, uses, processes, and protects personal data obtained through www.bizmovehub.com in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR) and the Bulgarian Protection of Personal Data Act.

1. Data Controller

The data controller responsible for processing your personal data on this website is:

  • Website: www.bizmovehub.com
  • Brand Name: bizmovehub
  • Official Contact Email: relocate@bizmovehub.com
  • Registered Address: [Insert Official Registered Address, Bulgaria]
  • Telephone: [Insert Your Telephone Number]

For all queries regarding the handling of your personal data or to exercise your statutory privacy rights, please contact our Data Protection representative via relocate@bizmovehub.com.

2. Personal Data We Collect

We process personal data necessary for providing commercial office and business relocation coordination services. This may include:

  • Identity & Contact Information: Full name, corporate email address, contact telephone number, business name, and job title.
  • Logistical & Service Details: Collection and delivery site addresses, inventory notes, and scheduling specifications.
  • Financial & Transaction Data: Booking reference numbers, deposit status, invoicing details, and payment histories.
  • Technical Data: Internet Protocol (IP) address, browser type, and navigation logs collected during website interactions.

3. Lawful Basis for Processing

We process personal data under the following GDPR legal bases:

  • Performance of a Contract (Article 6(1)(b) GDPR): Processing required to manage inquiries, prepare service proposals, schedule relocations, and fulfill service agreements.
  • Legal Obligation (Article 6(1)(c) GDPR): Processing required to maintain commercial records, tax invoices, and accounting compliance under Bulgarian tax and commercial laws.
  • Legitimate Interests (Article 6(1)(f) GDPR): Processing necessary to maintain website security, prevent operational abuse, and streamline client communications.

4. Payment Processing via Stripe

Online transaction services on www.bizmovehub.com, including initial deposit payments, are handled securely through our external payment service provider, Stripe.

  • Role of Payment Processor: Stripe operates as an independent data controller/processor for payment execution, fraud prevention, and transaction verification.
  • Data Handling: When submitting payment details, transaction information is transmitted directly to Stripe. bizmovehub does not store or hold full credit/debit card numbers or sensitive payment credentials on its servers.
  • Privacy Standards: Stripe handles transaction data in compliance with applicable European privacy framework regulations and Payment Card Industry (PCI) compliance standards.

5. Data Retention Period

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with statutory legal and accounting requirements:

  • Service & Operational Data: Client contact details and logistics communication records are retained for the duration of the active service relationship and up to 5 years post-completion to address potential administrative or contractual queries.
  • Financial & Accounting Records: Commercial invoices, deposit records, and transaction logs are retained for a period of 10 years in strict compliance with the Bulgarian Accountancy Act and applicable national tax legislation.
  • Inquiry Data: General inquiries that do not result in a commercial service agreement are deleted within 12 months from the last communication.

6. Disclosure of Personal Data

We do not sell or trade personal data. Data may only be shared with verified third parties strictly necessary for operational delivery:

  • Managed commercial logistics partners directly involved in executing the agreed physical relocation services.
  • Payment processors (Stripe) for financial settlement.
  • Regulatory, tax, or law enforcement authorities where required under Bulgarian or European Union law.

7. Data Security Measures

bizmovehub implements appropriate technical and organisational security measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. While we maintain administrative procedures to safeguard data, no internet transmission or electronic storage infrastructure can be declared entirely immune to all potential vulnerabilities.

8. Data Subject Rights

Under GDPR, clients and site visitors located within the European Economic Area possess the following rights:

  • Right of Access: The right to request copies of your personal data held by us.
  • Right to Rectification: The right to request correction of inaccurate or incomplete data.
  • Right to Erasure: The right to request the deletion of personal data, subject to statutory tax and accounting retention mandates.
  • Right to Restrict Processing: The right to request limitations on how your data is processed.
  • Right to Data Portability: The right to request transfer of your data to another controller in a structured format.

To exercise any of these rights, please submit a written request to relocate@bizmovehub.com. You also retain the right to lodge a complaint with the relevant supervisory authority, the Bulgarian Commission for Personal Data Protection (CPDP).

9. Updates to This Policy

We reserve the right to revise this Privacy Policy periodically to maintain alignment with legal requirements. Any modifications will be posted directly on www.bizmovehub.com.