This Refund & Cancellation Policy governs the terms and procedures regarding order cancellations and refund requests for commercial relocation coordination services offered by bizmovehub through www.bizmovehub.com.

1. General Provisions & Legal Framework

All refund and cancellation requests are handled in accordance with the provisions of applicable European Union commercial regulations and the laws of the Republic of Bulgaria.

2. Initial Deposit & Booking Cancellation Terms

Online deposit payments made via www.bizmovehub.com reserve administrative scheduling, initial project assessment, and operational logistics planning.

  • Cancellation Request Prior to Scope Assessment (Within 14 Days): In accordance with EU Directive 2011/83/EU, if a cancellation request is submitted in writing within 14 calendar days of remitting the initial deposit, and prior to the commencement of active on-site assessment or custom operational allocation, the Client is eligible for a refund of the initial deposit, minus reasonable administrative processing expenses.
  • Cancellation Request After Scope Assessment or Booking Confirmation: Once customized site assessments have been initiated or operational resource allocations have been formally established, initial deposits become non-refundable to cover costs incurred during administrative and logistical preparation.
  • Cancellation Following Contract Signature: Cancellations requested after signing the formal commercial contract for final execution shall be governed by the specific cancellation and balance settlement provisions outlined in that bilateral service contract.

3. Processing Timelines & Method of Refund

Where a refund request is approved in compliance with this Policy:

  • Evaluation Timeframe: Written cancellation requests received at relocate@bizmovehub.com are reviewed and processed within 3 to 5 business days from receipt.
  • Refund Execution Timeframe: Once approved, funds are remitted to the original payment method utilized during checkout. Depending on banking network processing standards, credited funds typically reflect in the Client’s account within 5 to 10 business days.
  • Currency: All refunds are processed in the currency of the original transaction (EUR or BGN).

4. Refund Eligibility Exceptions

Refunds or deposit returns will not be approved under the following operational circumstances:

  • The cancellation request is submitted after physical relocation execution has already commenced or been completed.
  • Execution delays or operational impediments caused by incomplete, inaccurate, or misleading information provided by the Client regarding site access, inventory scope, or premises availability.
  • Failure to provide required premises access or operational authorizations on the agreed execution date.

5. Contact Information for Cancellation Requests

To request a cancellation or inquire about an existing refund status, please submit a written notice containing your booking reference number and transaction details to:

Our support team endeavours to respond to all formal refund and cancellation notices within 24 business hours during standard operational days.